Help Center

SMM Panel FAQ — Cheapest SMM Reseller Panel Help Center

Answers about orders, payments, refills, Korean SNS services, and how to become an SMM reseller with Realsite.

6 Categories
54+ Answers
24/7 Available

Services

Are the services on Realsite safe to use?

Yes. Realsite services are reliable, high-quality, and work smoothly across Instagram, YouTube, TikTok, Facebook, Telegram, and Korean SNS platforms. With 76M+ orders completed since 2016 and 23,000+ active users, our catalog is tested every day. Most services include instant delivery, non-drop guarantee, and auto-refill — trusted by resellers worldwide with no platform compatibility issues.

Are followers/likes/views provided by Realsite real people?

Realsite offers both — real user engagement and artificial services. Our catalog of 4,300+ services includes real followers, likes, views, and comments from active accounts, as well as faster artificial options for bulk campaigns and testing. Each listing shows the service type, quality tier, speed, and refill policy — so you can choose real engagement, artificial, or a mix depending on your platform and budget.

Can I use these services to grow my business or attract brands?

Yes. Realsite is built for business growth — agencies, influencers, brands, and SMM resellers use our services every day to boost social proof, attract partnerships, and fulfill client orders. Whether you're growing an Instagram shop, scaling a YouTube channel, or running a reseller panel, our 4,300+ services deliver reliable results at wholesale prices. With instant delivery, non-drop guarantee, and API access, you have everything you need to grow commercially.

What is a refill?

A refill is a service provided to address potential drops in social media metrics. Social media platforms frequently conduct updates to remove inactive or spam accounts. These updates can occasionally result in a decrease in the numbers associated with your order.

Refills are subject to availability from providers and may not be possible in case of platform updates or technical issues. Once the refill period has expired, no refill or compensation is provided.

For example, if you see "[r30]" in the service description, it means we will offer free refills for the next 30 days after your order was initially created to ensure the stability of your metrics.

What do the emojis in a service name mean?

Emojis in service names are visual indicators:

  • — Refill Button enabled (you can request refills)
  • — Cancellation Button enabled (you can cancel if needed)
  • — Fast Start Service (rapid initiation)
  • 🔥 — Popular Service (high demand among users)
Is it possible to receive a discount on services?

We do not provide individual discounts on our services. The prices listed are the final prices. We strive to maintain transparency and fairness in our pricing for all users. However, resellers using a Child Panel can set their own markup prices.

Can I use your services simultaneously with other providers?

No. We strongly advise against using Realsite services on the same link at the same time as other providers. Doing so may affect delivery and accuracy, and void any guarantees including refills or refunds. Our system relies on the initial start count to calculate delivery — using multiple providers simultaneously disrupts this process.

With so many services available, how do I decide which one to use?

We recommend starting with our "Best Sellers" — these are the most popular and highest-rated services chosen by our customers. You can also use the color-coded speed and reliability indicators on the Services page to compare performance across services.

Do you need my social media password?

Never. We will never ask for your password. All we need is your public profile link or username. If anyone claiming to be from Realsite asks for your password, do not share it — it is not us.

What social media platforms do you support?

We support a wide range of platforms including Instagram, YouTube, TikTok, Facebook, Twitter/X, Telegram, Spotify, SoundCloud, Twitch, LinkedIn, and many more. Browse our Services page to see all available platforms and service types.

Are my orders guaranteed not to drop?

While we cannot provide an absolute guarantee that orders will never drop, many of our services come with a "refill" feature. This means that if you experience a drop within the specified refill period, we will replenish your order at no extra cost.

It's important to note that changes in social media algorithms or updates can occasionally lead to drops in previous orders. Therefore, while we strive to provide the best service possible, some factors beyond our control may impact order stability.

Please note that we do not guarantee that followers/likes/views will remain permanently. Even if a refill period is provided, refills are subject to availability from providers. After the refill period, no further refill or compensation is possible.

How do I read a service name?

Service names are structured as follows: "Service Type [Start Time - Speed/Day - Maximum] [Refill Period]"

For example: "Youtube Views [1h - 1m/d - 5m] [r30]" means:

  • Youtube Views — the type of service
  • 1h — 1-hour start time
  • 1m/d — speed of 1 million views per day
  • 5m — maximum of 5 million views
  • [r30] — 30-day refill period
What is the start time & speed after placing an order?

The start time and speed depend on the specific service you choose. When you select a service from the drop-down menu, a description box appears with all the essential details including estimated start time, minimum/maximum order quantities, and the average daily speed of delivery.

What criteria determine "Best Sellers" services?

Services are designated as "Best Sellers" based on their popularity and positive feedback from our clients. This label highlights services that have consistently delivered excellent results, helping you easily identify top-performing options.

How can I mark a service as a favorite?

To mark a service as a favorite:

  1. Navigate to the New Order, Services, or Order History page.
  2. Locate the service you want to favorite.
  3. Assign a 5-star rating to the service.
  4. It will automatically appear in your Favorite Services category on the New Order page.

Orders

How do I place an order?

Follow these steps:

  1. Category: Select the social media platform you want to boost.
  2. Service: Choose the specific service type.
  3. Description: Review start time, speed, min/max quantities, refill warranty, and price.
  4. Link: Enter the correct username or page link. Ensure accuracy — changes may not be possible after submission.
  5. Quantity: Enter the desired quantity (no commas or dots, e.g., "1000" not "1,000").
  6. Submit: Review everything and submit your order.
How do I use the Mass Order feature?

On each line, use the format: Service ID | Link | Quantity

Find Service IDs on our Services List. Example:

885|abcd|1000
885|asdf|1000
885|qwer|1000

This places 1000 Instagram followers on three different accounts using Service ID 885.

Does Drip Feed work with Mass Orders or the API?

No. Drip Feed is only available for individual orders placed through the New Order page. It does not work with Mass Orders or API calls.

My order status is "Partial." What does this mean?

The "Partial" status means your order could not be fully completed. You automatically receive a refund for the undelivered portion. You can then use another service to complete the remaining quantity.

Under what circumstances am I not eligible for refills?

Refills may not be available when:

  • Your account was set to private during or after delivery.
  • You changed your username after ordering.
  • The content (post/video) was deleted.
  • The account already had a large number of followers from other providers, causing drops below the start count.
  • The refill period has expired.
I entered the wrong link. Can I cancel or change it?

If the link is valid and matches the service type, the order cannot be stopped or canceled. In cases where the link is clearly invalid (e.g., a YouTube link for an Instagram service), there is a small chance we can cancel and refund. Always double-check your order details before submitting.

Why is the Cancel/Refill button not working?

The Cancel and Refill buttons send a request — they don't act instantly. There may be cases where it's too late to cancel, or the order doesn't qualify for a refill at the time. Allow some time for the system to process your request. If the issue persists, open a support ticket.

Does my account need to be public during delivery?

Yes. Your social media account must be set to public for the entire duration of the order delivery. If your account is private, the order cannot be processed and may fail or be partially completed. Do not switch to private until your order is fully completed.

What is a Drip Feed order?

Drip Feed allows you to automatically place the same order multiple times over a specified interval for gradual, natural-looking delivery:

  • Quantity: Amount per run
  • Runs: Number of repetitions
  • Interval: Time gap (in minutes) between each run

Example: 100 likes, Runs: 10, Interval: 30 = 100 likes every 30 minutes, 1000 total.

Important rules:

  • Never exceed the service maximum (Quantity × Runs).
  • Set the Interval to at least 4× the start time. Orders not following this rule are not eligible for refunds.
What do order statuses mean?
  • Pending: Your order is queued and waiting to be processed.
  • Processing: The order has been sent to the server and is being prepared.
  • In Progress: Delivery has started and is actively running.
  • Completed: The full quantity has been delivered successfully.
  • Partial: Only part of the order was delivered. The undelivered portion is automatically refunded to your balance.
  • Canceled: The order was canceled and your balance was refunded.
My order hasn't started yet. What should I do?

Start times vary by service and are listed in the service description. Before contacting support:

  1. Check that your account/profile is set to public.
  2. Verify you entered the correct link/username.
  3. Wait for the full estimated start time to pass.

If the start time has passed and your order still hasn't begun, open a support ticket with your Order ID.

How long does a refill take to complete?

Refills typically take 1 to 7 working days. The initial start may take 0 to 48 hours depending on server load. If we are unable to process your refill within 48 hours, a partial or full refund will be issued automatically.

Why was my order canceled automatically?

Orders are typically canceled for:

  • Incorrect URL or format — the link doesn't match service requirements.
  • Server issues — the service server is temporarily unavailable.
  • Private account — your profile was not set to public.

Canceled orders are automatically refunded to your balance.

Payments

What payment methods do you accept?

We accept the following payment methods:

  • Cryptocurrency (Bitcoin, USDT, and more) via Cryptomus
  • Manual USDT deposit — direct wallet transfer
  • Payoneer — international transfers
  • Credit/Debit Card (Stripe)

Visit the Add Funds page to deposit.

Why is PayPal not available?

PayPal is not available as it is considered high-risk in the SMM industry. PayPal has been known to freeze account balances without justification. We strongly advise against using PayPal for SMM panel transactions to protect both businesses and clients.

My crypto payment hasn't been credited. What should I do?

Crypto payments require blockchain confirmations which can take 10-30 minutes (sometimes longer during network congestion). If your payment hasn't arrived after 30 minutes:

  1. Check the transaction status in your crypto wallet.
  2. Verify you sent the correct amount in the correct cryptocurrency.
  3. If the payment timed out or was canceled, the payment processor will email you with resolution steps.

If the issue persists, open a support ticket with your transaction ID and screenshot.

Why am I unable to access the Deposit page?

Due to legal reasons, certain regions may be restricted from accessing the deposit page. We apologize for any inconvenience. If you believe this is an error, please contact support.

Is my payment secure?

Yes. We use trusted third-party secure payment gateways to process all payments. We never store your card details on our servers. All transactions are encrypted and processed securely.

Why can't I pay with a credit card?

Credit and debit card payments are available via Stripe on the Add Funds page. You can also deposit using Cryptomus (BTC, ETH, USDT), manual USDT transfer, or Payoneer. Open a support ticket if you need help with any payment method.

Can I get a refund of my balance?

Yes. Refunds are processed exclusively via Cryptocurrency (Bitcoin). To request a refund, open a support ticket and provide your Bitcoin wallet address. Please note:

  • Refunds are not available for completed and properly delivered services.
  • Realsite reserves the right to refuse refunds if terms are violated.
  • Do not initiate a chargeback — this will result in account suspension.

Account

How can I enhance the security of my account?

We recommend:

  • Enable Two-Factor Authentication (2FA) on your Account page for an extra layer of security.
  • Use a strong, unique password combining letters, numbers, and special characters.
  • Never share your API key — we will never ask for it.
How do I attain VIP status?

VIP status is automatically granted when your total purchase history reaches $5,000. As a VIP client, you unlock:

  • Invoice generation for your transactions
  • Exclusive perks and priority support
  • Dedicated VIP account manager
Where can I find my API Key?

Your API Key is available on your Account page. You can generate a new key at any time. For security, the key is hidden by default — the only way to see it is by generating a new one. Never share your API Key with anyone. See our API documentation for integration details.

Korea (한국)

한국에서 Realsite.shop을 사용할 수 있나요? / Can I use Realsite.shop in Korea?

네, Realsite.shop은 한국에서 완벽하게 사용 가능합니다. 인스타그램, 유튜브, 틱톡, 네이버 블로그 등 한국 SNS 마케팅 서비스를 지원하며, 24/7 고객 지원을 제공합니다.

Yes. Realsite.shop works fully in Korea. We support Korean SNS marketing services for Instagram, YouTube, TikTok, and Naver Blog, with 24/7 support and instant delivery on most orders.

한국 유튜브 구독자와 조회수 서비스가 있나요? / Can I buy Korean YouTube subscribers?

네. 한국 타겟 유튜브 조회수 올리기 및 구독자 늘리기 서비스를 제공합니다. 서비스 페이지에서 Korea 또는 YouTube 카테고리를 검색해 주세요.

Yes. We offer Korea-targeted YouTube views and subscriber growth services. Search the Services page for Korea or YouTube categories to find KR-focused options.

네이버 블로그 서비스도 제공하나요? / Do you support Naver Blog?

네. 네이버 블로그는 한국에서 중요한 SNS 채널입니다. Realsite.shop은 네이버 블로그 관련 SNS 마케팅 서비스도 카탈로그에서 확인할 수 있습니다.

Yes. Naver Blog is a major Korean platform. Browse our catalog for Naver Blog-related SNS marketing services alongside Instagram, YouTube, and TikTok KR options.

한국에서 결제는 어떻게 하나요? / How do I pay from Korea?

한국 사용자는 Cryptomus 암호화폐(BTC, ETH, USDT), 수동 USDT 입금, Payoneer, Stripe로 잔액을 충전할 수 있습니다.

Users in Korea can add funds via Cryptomus (BTC, ETH, USDT), manual USDT deposit, Payoneer, or Stripe.

한국에서 가장 저렴한 SMM 패널인가요? / Is this the cheapest SMM panel for Korea?

Realsite.shop은 2016년부터 운영된 SMM 리셀러 패널로, 4,300개 이상의 서비스를 도매 가격에 제공합니다. 한국 SNS 마케팅을 위한 최저가 SMM 패널 중 하나로 널리 사용됩니다.

Realsite.shop has been a cheapest SMM reseller panel since 2016, with 4,300+ services at wholesale rates. It is widely used for Korean SNS marketing and reseller businesses.

한국과 브라질에서 동시에 주문해도 되나요? / Can I pay if I'm in Korea or Brazil?

네. 한국, 브라질, 미국 등 전 세계 어디서나 계정을 만들고 주문할 수 있습니다. Cryptomus, 수동 USDT, Payoneer, Stripe 등 지원되는 결제 수단을 사용하시면 됩니다.

Yes. You can register and order from Korea, Brazil, the USA, or anywhere worldwide. Use our supported payment methods — Cryptomus, manual USDT, Payoneer, or Stripe.

Child Panel

What is a Child Panel and how do I get one?

A Child Panel is your own SMM panel website where you resell Realsite services under your own brand. Visit the Child Panel page to order one. Once set up, all our services are automatically connected to your panel via API.

How much does a Child Panel cost?

The Child Panel is priced at $25/month. With even a modest number of sales, this cost is easily covered by your profit margin.

How do I set up the Name Servers for my domain?

After ordering your Child Panel, you'll receive Name Servers to point your domain to. The process varies by domain registrar but is typically done in 2-3 clicks in your domain's DNS settings. Propagation takes up to 24-48 hours.

Can I import all Realsite services to my panel?

Yes! We offer a one-click import feature that copies all our services — including descriptions, prices, and settings — directly to your Child Panel.

What payment methods are available on Child Panels?

Child Panels support over 100 payment methods, giving your clients a wide range of options. You can also change the panel currency — we support 35+ currencies worldwide.

Can I create multiple admin accounts?

Yes. You can set up to 2 admin accounts with customizable access permissions. Open a support ticket to configure specific permissions for each admin account.

How can I make money with a Child Panel?

You purchase services from Realsite at our prices and resell them on your panel at a higher price. For example, buy at $1 per 1000 units and sell at $2 — that's $1 profit per 1000 units. You set your own prices and keep the entire markup.

What happens if I don't renew my subscription?

You have 7 days before your subscription ends to make the payment. After that, your panel will be frozen — you'll still have admin access, but your clients won't be able to use the website until payment is made.

Can I use multiple providers on my Child Panel?

No. Each Child Panel is exclusively associated with Realsite as the provider and cannot be used to integrate services from other panels.

Can I customize the design of my panel?

Yes. You can fully customize the front-end using HTML, CSS, and JavaScript. We also offer a beginner-friendly drag-and-drop editor — open a support ticket to have it activated. Note: the Realsite design is exclusive and cannot be replicated.

Can I change the domain or currency of my panel?

Yes to both. Open a support ticket with your preferred domain name or currency, and we'll update it for you. We support 35+ currencies including USD, EUR, GBP, INR, BRL, and many more.

Still Have Questions?

Our support team is here to help. Open a ticket and we'll get back to you as soon as possible.

Open Ticket